Public

NDAP’s Guide for Public

The National Dental Accreditation Programme(NDAP) is an autonomous and independent accreditation body established by the INDIAN DENTAL ASSOCIATION (IDA), to ensure safety and standardization of dental practices across its accredited OHCPs (Oral Health Care Providers).

This document is for patients receiving treatment or care from a NDAP accredited Oral Healthcare Provider. It is a guidance for the patients as to what standards of care they have a right to expect from the NDAP accredited OHCP, and what they could do on receiving poor-quality care. It also explains how NDAP ensures that the OHCPs meet its standards of quality and safety and trust, and the action taken for non-compliance.

Registration and Application for Accreditation :

As per NDAP policies, all oral health care providers who are members of the IDA are eligible for registration to the NDAP. On being declared as Eligible to apply for NDAP accreditation and signing the agreement the applicant OHCP agrees to follow all requisite terms and conditions. On being granted the accreditation status they are bound to follow all NDAP standards and continue to do so during the entire accreditation tenure. On failing to do so, the NDAP has rights to initiate appropriate action.

The NDAP conducts regular inspections to ensure that the accredited OHCPs continue to meet its standards.

Below is a summary of what standards of care you may expect from an NDAP accredited OHCP.

To Be Treated With Respect, Be Informed & Involved In Every Aspect Of Treatment :

• You (or your caretaker/legal guardian) will be involved and kept informed regarding your oral health care and treatment.
• The OHCP staff will respect your privacy and dignity at all times ,treat you with compassion regardless of your age, gender, race, national origin, religion, or disabilities.
• Your consent (or that of your caretaker/guardian) shall be taken prior to any treatment procedure.

To Expect Personalized Consultation, Treatment & Care As Per Your Specific Needs

• Your treatment and care is planned keeping in mind your specific requirements and conditions to ensure your safety.
• Your treatment plan is tailor made to ensure an improvement in your current status of oral health and general well being.
• Your post treatment instructions would be planned and thoroughly explained to ensure an ongoing maintenance of the treatment outcome and be specific to your needs.

To Expect Safety :

• The OHCP maintains a clean and sterile environment within its premises.
• You would be handled by qualified and trained staff of the OHCP.
• You would be handled by staff that is well versed with the policies and procedures of the OHCP as well as trained to handle emergencies.
• The OHCP designates adequate number of staff to meet its size and services as well as your specific needs.
• You would be treated with standardized and safe instruments, devices and medicaments.
• Only Evidence based treatment is carried out within the OHCP.
• You will be treated in a safe and accessible part within the OHCP.
• You will be protected from mishap at all times within the OHCP.

To Expect A Consistency & Improvement In The Quality Of Treatment & Care :

• The OHCP has a well-documented quality assurance programme, monitors treatment outcomes, carries out regular data analysis and utilizes the same for further improvement.
• Code of Ethics is followed throughout in the OHCP.
• Your personal and treatment records are accurately maintained and kept safe and confidential.
• The staff attends regular training programmes to update their knowledge and skills.
• The procedure to lodge a complaint is clearly displayed within the OHCP and followed as per its policies.

Steps To Follow If Your OHCP Is Non-Compliant With The Above Standards :

Step 1 :

If you have a complaint about an OHCP, the first thing you should do is to inform its management. As per NDAP policies, every OHCP must have a well defined procedure for dealing with complaints.

Step 2 :

If you are still not satisfied you could lodge a complaint with the NDAP Panel of Grievances & Appeal, by Complaint Registration

The Ndap Process :

NDAP assessors conduct yearly surprise checks of the accredited OHCPs during the tenure of accreditation or whenever there is an evidence of any major non compliance of its standards. The entire Quality management system for every process is checked for its compliance with the standards as well as suggestions made for improvement.

If the OHCP services do not meet the NDAP standards, we suggest the changes required, however, if the services do not improve, NDAP can suspend or cancel an OHCPs accreditation status as per its policies on adverse decisions.

How To Contact Us

West Zone, East Zone, North Zone, South Zone,